Everyone loves to receive a personalized sign. It shows that you went out of your way to find a gift that was unique and personalized it so that it is theirs alone! You will be the envy at every party! A personalized gift not only makes you feel good to give to that special someone, it is even more special to receive!
About a week before we start working on your order, you will receive a mock-up to approve your personalization. We must receive your approval before we can start on your order. We will use colors on your proof to give you an “idea” of what your clock or sign will look like, however these colors are not what the ending product will look like as the colors are not the exact same and display differently from one screen to the other. These colors should not be used as a tool to compare the colors when receiving your clock or sign!! Mock-ups are solely used for approving the spelling of your personalization and making sure it is how you want it displayed only.
Please note that even though we do not use pallet boards for any of our products, the wood we do use for our clocks and signs is still not perfect as it contains knots, heavy grain markings and other light imperfections. We do not avoid these as we feel that this is what adds to the character of our clocks and signs and is what gives them the rustic look that we are very well known for. You should expect to see these markings in your clocks and/or sign and should not be considered a defect. Not all wood takes stain colors the same. There is a possibility that you will see variations in colors in each board we use, or your clock may take the stain a bit lighter or darker depending on the pine species we used for your clock or the grains in each individual board and we do not avoid this. This is what gives our clocks character. This is also why we are not able to match the stain colors on your clock to the color of stain you have your home.
Please also keep in mind that climate changes affect wood. You may notice shrinking and/or expanding of the boards and this is normal. If you have any concerns with your sign, please do not hesitate to contact us!
Simply wipe down with a damp cloth.
PRODUCTION TIME AND SHIPPING
Because all our products are handmade/made to order, please allow us at least 3-4 weeks on signs and 4-6 weeks on clocks for us to complete your order and prepare it for shipping. It is our goal here at Rusty Star to provide you with excellent service for both the quality of our products as well as the shipment of your order.
All orders will be shipped via UPS Ground and will be received in 3-4 days once your order has shipped.
If you are local to us, we do offer customer pick-up. All customer pick-up orders MUST be picked up at our place of business and are by appointment only. If you are not here by your appointment time, you will need to call us and reschedule for a different time. All pick-ups must be done by 5:00pm, M-F.